Refund Policy

At Golden Hour Event Design & Rentals, we strive to provide a seamless and enjoyable experience for every client. Due to the nature of event bookings and rentals, the following refund policy applies:

 

Deposits

All deposits are non-refundable. A deposit is required to secure your event date and ensures availability of services and rental items.

 

Cancellations

If a client cancels their booking, all payments made are non-refundable. In certain cases, and at our discretion, a partial credit may be applied toward a future event date.

 

Rescheduling

Clients may request to reschedule their event date. We will make every effort to accommodate date changes based on availability; however, this is not guaranteed.

 

Final Payments

Remaining balances are due prior to the event as outlined in your contract or invoice. Failure to submit payment may result in cancellation of services without refund of the deposit.

 

Rental Items

No refunds will be issued for unused rental items once they have been delivered, picked up, or reserved for your event date.

 

Service Limitations

Refunds will not be provided for issues caused by venues, weather conditions, or circumstances outside of our control.

 

Company Cancellations

In the unlikely event that Golden Hour Event Design & Rentals must cancel services, a full refund of payments made will be issued.

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*Note: This policy may be updated at any time and additional terms may be outlined in individual client agreements.